Yes, A+ customer service. It came delivered in a discreet cardboard box. Cleaning isn’t as difficult as I thought it would be. You can just rinse it out like any other silicone masturbation device and let it air dry. The “real feel” of the buttocks and the breasts on this doll sent me over the edge. Again, it’s very life-like. The vaginal orifices are not too snug or too loose. That could be a drawback for some guys but because you’re controlling the pleasure you get from it; you should be able to manage just fine. The anal orifice is tighter as one would imagine. Both orifices have a slightly ribbed texture on the inside so you’ll likely get a decent amount of pleasure from it.